Terms of Business
Last updated: 7 December 2025
1. Overview
1.1 Definitions
For the purposes of these Terms of Business:
“The Company” means Embassy Gas Co. Ltd.
“The Customer” means the person or organisation for whom the Company agrees to carry out works and/or supply materials.
“The Operative” / “Engineer” means the representative appointed by the Company.
1.2 Discretion to Refuse Work
The Company reserves the right to refuse or decline work at its absolute discretion. Where the Company agrees to carry out works, such works shall be performed by the operative designated by the Company.
2. Hourly Rate Work
Where work is charged at an hourly rate, the total charge shall consist of:
The cost of materials supplied by the Company (not exceeding the trade purchase price plus 10%), and
The amount of time spent by the operative in carrying out the works, including reasonable time obtaining non-stock materials, charged at the Company’s current hourly rates.
The Customer shall only be charged for time spent on the Customer’s work. Personal time (e.g. mobile phone calls) is non-chargeable.
3. Fixed Price Work
Where a fixed price has been provided, this shall be a firm cost (manifest errors excepted) and shall include labour and materials. A fixed price shall not exceed by more than 10% the equivalent cost of the same job carried out at the hourly rate.
4. Quotations
4.1 A written quotation provided to the Customer shall not be exceeded by more than 30% of the actual time taken unless revised due to one or more of the following:
i. The Customer instructs additional works not included in the original quotation.
ii. There is an increase in the price of materials after the quotation was issued.
iii. Further works are found to be necessary that could not reasonably have been anticipated when the quotation was prepared.
iv. A manifest error is discovered in the quotation.
4.2 The Company is under no obligation to provide a quotation. Only quotations given in writing and signed by an authorised representative of the Company shall be binding.
4.3 Oral quotations or quotations containing manifest errors are not binding.
5. Material Collection
Collection of non-stock items is chargeable under the following conditions:
a. Time spent must be reasonable and kept to a minimum.
b. The Customer should be informed, where possible, when the operative leaves the premises.
c. If collection time will exceed 60 minutes, the Customer must be informed.
d. Only one operative may leave the job to collect parts.
6. Invoices & Payment
Invoices are due for immediate payment upon delivery to the Customer.
Unpaid invoices shall incur:
Statutory interest at 8% per month, and
The right to charge fixed-sum compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
7. Personal Guarantee
By signing the declaration at the bottom of the invoice, the signatory personally guarantees the Customer’s financial obligations relating to that invoice. In the event of default, the Company may pursue the signatory personally.
8. Attendance & Delays
Where a date and/or time for works has been agreed, the Company shall use reasonable endeavours to ensure the operative attends at the agreed time. The Company accepts no liability for late or non-attendance, or for late/non-delivery of materials.
9. Cancellation by the Customer
If the Customer cancels instructions before work begins or materials are supplied, the Customer shall be liable for:
Any costs incurred by the Company, and
The profit the Company would have earned had the work proceeded.
10. Complaints & Remedial Work
If the Customer is not wholly satisfied with the works, they must notify the Company in writing within 7 days and allow access for inspection and remedial work.
If the Customer fails to do so, the Company shall not be liable for any defects.
11. Guarantee
The Company provides:
1-year (365 days) labour guarantee for faulty workmanship, and
Manufacturer warranties for supplied materials/appliances.
The guarantee becomes void if the work or appliance is:
a. Misused or negligently treated.
b. Repaired, modified, or tampered with by anyone other than a Company operative.
The Company accepts no liability for:
Materials supplied by the Customer,
Consequential damage or faults arising from such materials.
12. Exclusions from Guarantee
The Company does not guarantee:
Work relating to blockages in waste or drainage systems.
Issues caused by rust, sludge, or contamination.
Work performed against the engineer’s written or verbal advice.
Work not directly undertaken by the Company.
Issues resulting from recommended work not carried out.
Where the operative has notified the Customer of other required works (verbally, by ticked box, or comments/recommendations), no guarantee shall apply to related issues.
The Customer is solely liable for any hazardous situations under Gas Safe regulations or any Gas Warning Notice issued.
13. Older or Inferior Installations
Where work is carried out on installations over ten years old or of inferior quality, no guarantee is given and the Company accepts no liability for the effectiveness of such works.
14. Gas Safe Responsibility
Engineers operate under their own Gas Safe registration and are individually responsible for any gas-related work and associated liability.
15. Liability of Operatives / Contractors
The Company is entitled to fully recover costs or damages from any operative/contractor whose negligence or faulty workmanship results in liability for the Company.
16. Variation of Terms
These Terms may only be altered in writing and signed by a duly authorised representative of the Company and by the Customer.
These Terms override any terms issued by the Customer. By entering into a contract with the Company, the Customer waives reliance on any conflicting terms.
17. Title of Goods
Title to goods supplied by the Company remains with the Company until payment is received in full.
Until title passes:
i. The Company may repossess or dispose of any goods at its discretion.
ii. The Company or its agents may enter any premises to recover goods without notice.
iii. The Company may seek a court injunction preventing the Customer from selling or disposing of the goods.
Risk in the goods passes to the Customer upon delivery. The Customer must insure the goods for their replacement value until full payment is made.
18. Force Majeure
The Company shall not be liable for delays caused by circumstances beyond its reasonable control. A reasonable extension of time shall be granted.
19. Limitation of Liability
The Company is liable only for rectifying works carried out by the Company. It is not liable for:
Damage arising from other faults,
Issues arising from recommended work not undertaken,
Consequential loss of any kind.
20. Law and Jurisdiction
20.1
These Terms and the relationship between the Customer and the Company are governed by English law.
20.2 Consumers
If you are a consumer, you benefit from any mandatory rights in your country of residence. Nothing in these Terms affects those rights.
Any dispute shall be heard in the courts of England, Wales, Scotland or Northern Ireland depending on your residence.
20.3 Business Customers
If you are a business, any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Website Terms & Conditions of Use
Last updated: 7 December 2025
Please read these Terms and Conditions carefully and ensure that you understand them before using Our Site. These Terms and Conditions, together with any other documents referred to herein, set out the terms of use governing your use of this website, www.embassygas.com (“Our Site”). It is recommended that you print a copy of these Terms and Conditions for your future reference.
Your agreement to comply with these Terms and Conditions is indicated by your use of Our Site. If you do not agree to these Terms and Conditions, you must stop using Our Site immediately.
The following documents also apply to your use of Our Site:
Our Privacy Policy, available at https://www.embassygas.com/privacy-policy.
Our Cookie Policy, available at https://www.embassygas.com/cookie-policy.
1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Content” means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site; and
“We/Us/Our” means Embassy Gas Co. Ltd.
2. Information About Us
2.1 Our Site is operated by Embassy Gas Co. Ltd. We are a limited company registered in England and Wales under company number 08826959. Our registered address is:
Unit 2, Lindford Business Park, Chase Road, Lindford, Hampshire, GU35 0FE.
2.2 We are a member of the Gas Safe Register.
3. How to Contact Us
To contact Us, please email helpdesk@embassygas.com or telephone Us on (01420) 558993.
4. Access to Our Site
4.1 Access to Our Site is free of charge.
4.2 It is your responsibility to make all arrangements necessary in order to access Our Site.
4.3 Access to Our Site is provided on an “as is” and “as available” basis. We may suspend or discontinue Our Site (or any part of it) at any time. We do not guarantee that Our Site will always be available or that access to it will be uninterrupted. If We suspend or discontinue Our Site (or any part of it), We will try to give you reasonable notice of the suspension or discontinuation.
5. Changes to Our Site
We may alter and update Our Site (or any part of it) at any time. If We make any significant alterations to Our Site (or any part of it), We will try to give you reasonable notice of the alterations.
6. Changes to these Terms and Conditions
6.1 We may alter these Terms and Conditions at any time. If We do so, details of the changes will be highlighted at the top of this page. Your use of Our Site constitutes your acceptance of these Terms and Conditions. Any changes made to these Terms and Conditions will therefore apply to your use of Our Site the first time you use it after the changes have been implemented. You are advised to check this page every time you use Our Site.
6.2 If any part of the current version of these Terms and Conditions conflicts with any previous version(s), the current version shall prevail unless We explicitly state otherwise.
7. International Users
Our Site is intended for users in the United Kingdom only. We do not warrant or represent that Our Site or its Content are available in other locations or are suitable for use in other locations.
8. How You May Use Our Site and Content (Intellectual Property Rights)
8.1 All Content included on Our Site and the copyright and other intellectual property rights in that Content belong to or have been licensed by Us, unless specifically labelled otherwise. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
8.2 You may access, view, and use Our Site in a web browser (including any web browsing capability built into other types of software or app), and you may download Our Site (or any part of it) for caching (this usually occurs automatically).
8.3 You may print one copy and download extracts of any page(s) from Our Site for your personal use only.
8.4 You may not modify the printed copies or downloaded extracts in any way. Images, video, audio, or any other Content downloaded from Our Site must not be used separately from accompanying text.
8.5 Our status (and that of any identified licensors) as the owner and author of the Content on Our Site must always be acknowledged.
8.6 You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as applicable). This does not prevent normal access, viewing, and use of Our Site for general information purposes by business users or consumers.
8.7 Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyright, Designs and Patents Act 1988, “Acts Permitted in Relation to Copyright Works”, which provides exceptions allowing certain uses of copyright material including (but not limited to) non-commercial research and private study; text and data mining for non-commercial research; criticism, review, and reporting current events; teaching; accessibility; time-shifting; and parody, caricature, and pastiche.
9. Links to Our Site
9.1 You may only link to the homepage of Our Site at https://www.embassygas.com. Linking to other pages on Our Site requires Our express written permission.
9.2 Links to Our Site must be fair and lawful. You must not take unfair advantage of Our reputation or attempt to damage Our reputation.
9.3 You must not link to Our Site in a manner that suggests any association with Us (where there is none) or any endorsement or approval from Us (where there is none).
9.4 Your link must not use any logos or trade marks displayed on Our Site without Our express written permission.
9.5 You must not frame or embed Our Site on another website without Our express written permission.
9.6 You may not link to Our Site from another website the main content of which is unlawful; obscene; offensive; inappropriate; dishonest; defamatory; threatening; racist, sexist, or otherwise discriminatory; promotes violence, racial hatred, or terrorism; infringes intellectual property rights; or that We deem to be otherwise objectionable.
10. Links to Other Sites
10.1 Links to other websites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We accept no responsibility or liability for the content of third-party websites.
10.2 The inclusion of a link to another website on Our Site is for information purposes only and does not imply any endorsement of that website or of its owners, operators, or any other parties involved with it.
11. Disclaimers
11.1 Nothing on Our Site constitutes professional advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be obtained before taking any action relating to gas, heating systems, boiler installation, boiler servicing or repairs, or any work involving gas appliances or heating systems.
11.2 We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up to date, but We make no warranties, representations, or guarantees (express or implied) that this will always be the case.
11.3 If you are a business user, We exclude all implied representations, warranties, conditions, and other terms that may apply to Our Site and Content.
12. Our Liability
12.1 Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.
12.2 If you are a business user (i.e. you are using Our Site in the course of business or for commercial purposes), to the fullest extent permissible by law, We accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
12.3 If you are a business user, We accept no liability for:
loss of profit, sales, business, or revenue;
loss of business opportunity, goodwill, or reputation;
loss of anticipated savings;
business interruption; or
any indirect or consequential loss or damage.
12.4 Our Site is intended primarily for non-commercial, informational use. If you are a consumer, you agree that you will not use Our Site for any commercial or business purposes, and We shall have no liability to you for any business losses as set out above.
12.5 If you are a consumer and digital content from Our Site damages other digital content or a device belonging to you, where that damage is caused by Our failure to use reasonable skill and care, We will either compensate you or repair the damage.
12.6 The right to compensation or repair in clause 12.5 will be lost if the damage in question could have been avoided by following advice or instructions from Us to install a free patch or update; if the damage resulted from your failure to follow instructions; or if the minimum system requirements provided by Us for the digital content in question were not met.
13. Viruses, Malware, and Security
13.1 We exercise reasonable skill and care to ensure that Our Site is secure and free from viruses and malware; however, We do not guarantee that this is the case.
13.2 You are responsible for protecting your hardware, software, data, and other materials from viruses, malware, and other internet security risks.
13.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful, either to or via Our Site.
13.4 You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
13.5 You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
13.6 By breaching the provisions of clauses 13.3 to 13.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
14. Acceptable Usage of Our Site
14.1 You may only use Our Site in a lawful manner:
a) You must ensure that you comply fully with any and all local, national, or international laws and regulations that apply;
b) You must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent; and
c) You must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind.
14.2 If you fail to comply with the provisions of this Part 14, you will be in breach of these Terms and Conditions. We may take one or more of the following actions in response:
a) Suspend or terminate your right to use Our Site;
b) Issue you with a written warning;
c) Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
d) Take further legal action against you, as appropriate;
e) Disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
f) Any other actions which We deem reasonably appropriate (and lawful).
14.3 We hereby exclude any and all liability arising out of any actions that We may take (including, but not limited to those set out above in clause 14.2) in response to your breach.
15. How We Use Your Personal Information
We will only use your personal information as set out in Our Privacy Policy (https://www.embassygas.com/privacy-policy) and Our Cookie Policy (https://www.embassygas.com/cookie-policy).
16. Communications from Us
16.1 If We have your contact details, We may send you important notices by email from time to time. Such notices may relate to matters including, but not limited to, changes to Our Site or to these Terms and Conditions.
16.2 We will not send you marketing emails without your express consent. If you do consent to marketing, you may opt out at any time. All marketing emails from Us include an unsubscribe link. If you opt out of emails from Us, it may take up to 14 days for your request to take effect and you may continue to receive emails during that time.
16.3 For questions or complaints about communications from Us, please contact Us using the details above in Part 3.
17. Law and Jurisdiction
17.1 These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise), shall be governed by, and construed in accordance with, the law of England and Wales.
17.2 If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in this clause 17 takes away from or reduces your legal rights as a consumer.
17.3 If you are a consumer, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
17.4 If you are a business user, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.